Payment Operations Associate

Axos Business Center, Corp

About This JobAs a Payment Operations Associate, you will support Axos Bank’s Commercial Banking payment operations team including support for multi-currency accounts and letters of credit; new account funding related exceptions handling; check positive pay exceptions scrubbing and ACH positive pay operations; interest on lawyer trust accounts (IOLTA); instant payments support for real time payments (RTP) and FedNow; in addition to other operational needs as assigned. You will ensure individual output is at required levels of quality, prioritize assigned workflows, and ensure Service Level Agreements are met.

Key Responsibilities

Manage cross-border remittances and regulatory reporting requirements for multi-currency accounts

Provide operational support related to letters of credit

Provide support for ACH positive pay including comparing disposition reports versus non-post/NSF activities and removal of redundant entries

Provide support for check positive pay exceptions including review of decisions and removal of false positives

Prepare monthly remittances and reporting for state bar associations for IOLTA accounts

Process exceptions and Fed account adjustments as well as handle returns and fraud cases to support instant payments.

Other payment operations support as needed.

Qualifications:

Bachelor's degree

2+ years of payment operations experience at a financial institution

Good written and verbal communication skills in English

Understanding of the necessity and value of accuracy; ability to complete tasks with high levels of precision

Maintain customer confidentiality

Ability to work in a high-volume and process-oriented work environment

English Proficiency (Written and Oral): Medium to high

Work Hours: 8-hour shift between 3am* PT and 4pm Pacific Time. Holiday schedule should align with that of Axos Bank.

*Early morning support is needed specifically for check positive pay exception scrubbing and ACH Positive Pay exception handling

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn More about working at Axos Business Center

Pre-Employment Background Check, Medical, and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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