Continuous Service Improvement Manager

Who we are

This initiative, led by a prominent European-level organization, focuses on creating a more efficient, modern, and secure environment and procedures. By joining this project, you will have the chance to work on critical topics such as digitalizing processes, streamlining procedures to facilitate trade and reduce costs.

This meaningful project not only allows you to contribute to a key area of European cooperation but also offers diverse professional growth opportunities, a collaborative work environment, exposure to cutting-edge technologies, and the chance to experience diversity in your daily professional life.

What you'll be doing

Leading initiatives aimed at enhancing service delivery, optimizing processes, and ensuring high standards of operational efficiency.

Identifying areas for improvement, and implementing strategies to enhance service quality and compliance with regulatory standards.

Developing and implementing continuous service improvement strategies aligned with strategic goals, identifying and prioritizing opportunities for enhancement across various departments, and leading cross-functional teams to ensure seamless implementation

Conducting thorough analyses of existing service processes to identify inefficiencies and opportunities for enhancement, leveraging methodologies such as Lean, Six Sigma, and ITIL to drive improvements

Developing standard operating procedures (SOPs) to enhance service delivery efficiency

Facilitating change management activities to ensure the successful adoption of new service processes, providing training and support to staff at all levels on continuous service improvement methodologies, and fostering a culture of ongoing improvement within the organization

Establishing key performance indicators (KPIs) to measure the success of service improvement initiatives, monitoring progress, and delivering regular updates to senior management, while preparing detailed reports on activities and outcomes

Collaborating with other managers and stakeholders to ensure alignment of service improvement initiatives with organizational goals, engaging with employees at all levels to gather feedback, and driving engagement in continuous service improvement efforts.

What you'll bring along

Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.

Minimum of 10 years of experience in a continuous service improvement role, preferably within a regulatory or international institution

ITIL certification is highly desirable. Lean Six Sigma Green Belt or Black Belt certification is a plus

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Proficiency in continuous improvement tools and methodologies

Ability to lead and manage cross-functional teams

Strong project management skills

Ability to inspire and motivate teams to achieve continuous service improvement goals

Strong capability to analyze complex service processes and identify improvement opportunities

Expertise in managing change and ensuring successful implementation of new service processes

Ability to work effectively with diverse teams and stakeholders

Excellent command of both spoken and written English