Assistant Branch Manager

Job Summary

Job Description

APPLICATION DEADLINE: MAY 5, 2025

What is the opportunity?

To lead and coach a team of sales and service professionals to deliver sound financial advice through exceptional client experience. As a leader, you have responsibility for the performance and contribution of your team and as a member of the branch leadership team the full team, through ongoing development of employees, consistent routines to ensure a high level of employee capability and engagement. You represent RBC within the community/area/market, building RBC presence and sourcing business opportunities. You share in the common goals, purpose, vision, and values with other RBC partners, building relationships and encouraging collaboration across all roles.

What will you do?

Ensure your team demonstrates an understanding of the market, industry, and clients through discovery, to present solutions that directly address the client’s financial needs, deliver an exceptional client experience, and bring value to our clients

You are a managing partner with the Branch Manager, sharing responsibility for the branch sales performance, cash management, operational effectiveness, client and employee experience

Coach your team to achieve strong business performance by deepening existing client relationships and supporting new client acquisitions through high employee engagement, capability building, coaching and practice management routines, empowering team to reach their optimum performance

Champion digital enablement and ensure your team takes every opportunity to introduce, educate and guide clients to the convenience and flexibility of online and mobile digital solutions

You directly interact with clients through your retailing activities, observational coaching, trailer calls and managing client escalations

You are accountable and you take appropriate actions to close gaps identified through operational, credit and compliance reviews and reports

You plan and actively participate in market/community/area events and business development activities to expand and strengthen RBC’s brand and reputation in the market/community/area. You build personal Centre of Influence in the community with a focus on building business through active referrals to the branch and specialized sales forces

What do you need to succeed?

Must-have

Demonstrated passion for exceptional client experience and provide financial solutions to meet client needs

Minimum of 5 years’ banking experience with at least 3 years credit experience (operations experience will be an asset) and at least 2 years’ experience in the advice and sale of mutual funds where offered by RBC

Demonstrated leadership, strong coaching, people development and mentoring skills

University degree in Business, Finance, Banking, or equivalent qualifications (consideration will be given to individuals pursuing a degree or long tenure with RBC)

Ability to multi-task and prioritize, balancing employee, client, and operational activities

Strong verbal and written communication skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits

Leaders who help your development through coaching and managing opportunities

Ability to make a difference and lasting impact on the lives of the client and communities we serve

Work in a dynamic, collaborative, progressive, and high-performing team

Job SkillsAdvice Based Solutions, Building Talent, Client Discovery, Critical Thinking, Data Analysis, Digital Literacy, Inspiring, Long Term Planning

Additional Job Details

Address:LEEWARD HIGHWAY:VENETIAN ROAD SETTLEMENT

City:Venetian Road Settlement

Country:Turks and Caicos Islands

Work hours/week:38

Employment Type:Full time

Platform:PERSONAL & COMMERCIAL BANKING

Job Type:Regular

Pay Type:Salaried

Posted Date:2025-04-23

Application Deadline:2025-05-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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