Recovery & Specialized Services Officer

Job Summary

Job Description

Application Deadline: April 30, 2025

What is the opportunity?

In this role you will cure or liquidate the bank’s position with the client using the most cost effective and time sensitive approach while maintaining the client experience. You will use your best judgment and advice to ensure that there is an individual plan associated to each client with an approach to update or liquidate the account, ensuring that the plan is in the best interest of the bank, the client and within RBC’s policies and procedures.

What will you do?

Deliver professional level of customer service to internal and external stakeholders

Maintenance of an assigned portfolio of financial payment transactions with a view to minimizing the Bank’s loan losses

Preparation of repossession instructions and relevant documents to bailiff

Issue instructions to the attorneys to proceed with Statement of Claim – forwarding all relevant documentation

Responsible for updating, management and execution the RBC Property Sales web site for Caribbean Banking

Ensures all necessary and relevant information is gathered to analyze the status of the account through direct telephone/email contact with the client

Seek payment in full of written-off balances

What do you need to succeed?

Must Have

Proficient in the Banks reconciliation processes and the Regional Bank technology - RIBS, TSYS, T24, Bankway, Secure Web etc.

Proficient in the Collections Platforms

Working knowledge of RBC Contracts with all third party vendors and Caribbean legal systems

Proficient knowledge of Microsoft Excel and MS suite and keyboarding skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

World-class training programs and career development opportunities

The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded

A flexible work schedule based on client preferences and your own work/life balance

Innovative mobile technology to ensure your success

Job Skills

Additional Job Details

Address:East Hill Street:Nassau

City:Nassau

Country:Bahamas

Work hours/week:35

Employment Type:Full time

Platform:PERSONAL & COMMERCIAL BANKING

Job Type:Regular

Pay Type:Salaried

Posted Date:2025-04-23

Application Deadline:2025-05-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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