Manager, Asst Tavern

Description

JOB DESCRIPTION

Job Title: Manager, Assistant Taverns

Department: Food & Beverage

Classification: Full Time/ Non-Exempt

Reports to: Tavern General Manager

Summary:

Responsible for assisting with the overall operation of a restaurant/bar venue, including service, staffing, and efficiency. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

Essential Functions and Responsibilities:

Oversee the operation of the tavern in the absence of the General Manager/Tavern Manager

Supervise staff to ensure the tavern is clean and tables properly set, guests receive timely service

and the staff is following set procedures.

Observe and evaluate team members and work procedures to ensure quality standards and

service

Inspect tavern as to appearance, orderliness, cleanliness (including outside areas) and ensures

that it is properly stocked

Perform all administrative duties of the tavern including payroll, scheduling, PTO, etc.

Handle and inform Regional Operations Manager or Vice-President of Operations of any unusual incidents and/or events involving guests or team members.

Assign stations and side work to all staff

Assist in administering disciplinary action

Maintain a working knowledge of operational procedures of the positions under supervision, both front and back of house

Prepare and serve all drinks to proper specifications and ensures service staff does also

Handles guest complaints

Follow proper cash control procedures. Correct handling and counting of all cash and credit card transactions. Ensures staff is properly trained in the procedures

Maintains extensive knowledge of and ensures service staff is well trained in the following:

Liquor laws and regulations concerning service of alcoholic beverages including knowing when and how to enforce the customer limit regulations and ensure proper age of guests through identification set by Company.

Complete and oversee set-up and cleaning of the bar area. Checks the coolers to ensure proper operation, ordering, stocking bar supplies, cleaning and checking the CO2 tanks and changing beer kegs. Also included is the washing of all bar dishware and adhering to side work lists

Make change for slot players

Provide prompt, courteous service to guests at the bar

Responsible to maintain a friendly, happy and pleasant atmosphere at the bar

Maintain all company and health department sanitation requirements and a safe working environment

Maintain overall product knowledge of all menu items, including food and drink

Enforce Company uniform and dress code policy ensuring team member's appearance, cleanliness, uniform attire and name tag are within policy guidelines

Adhere to all company directives and policies and ensures staff follows the same

Provide outstanding customer service in a timely manner to both guests and fellow team members

Perform other duties as assigned Qualifications:

Two to five years restaurant/gaming and supervisory experience

Must possess excellent communication and organization skills

Extensive knowledge of forecasting, accounting and managerial in the food and beverage department

Strong knowledge of general office skills

Ability to maintain confidentiality of sensitive information

Ability to establish and maintain an effective working relationship with management, staff, and coworkers; pleasant personality, team oriented and enjoys working with and assisting people

Available to be on call 24/7

Ability to effectively communicate in one-on-one, small group, and large group settings

Able to effectively present information to top management and public groups

Ability to apply common sense reasoning to variety of situations

Able to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents

Ability to respond to inquiries or complaints from staff members at all levels, guests, regulatory agencies, or members of the business community

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.

Advanced computer skills

At least 21 years of age

High school diploma or equivalent

Ability to functionally communicate occupational-based English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States Work Cards:

NV Gaming

Alcohol Awareness (if applicable) Physical Requirements:

Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and overhead.

Occasionally bend, reach, climb, squat, kneel, communicate via radio, and distinguish between shades of color.

Constantly walk, stand, and use of hearing and vision. Work Environment Potential Conditions:

Indoor

Smoky and noisy

Hot or cold environment