Project Manager End User Services

Job DescriptionMBS is in urgent need of a Project Manager End User Services. This position is a full-time remote position, temp to hire opportunity. PRINCIPAL DUTIES & RESPONSIBILITIES

Project Delivery & Management: Lead end-to-end project delivery, ensuring objectives are met on time, within scope, and budget. Develop detailed project plans, coordinate activities, resources, and timelines.

Stakeholder Engagement: Collaborate with cross-functional teams, stakeholders, vendors, and end-users to define project requirements, objectives, and deliverables. Provide regular updates on project status, risks, and issues.

Risk & Change Management: Proactively identify and mitigate risks and issues. Manage scope changes to keep projects on track.

Team & Vendor Management: Oversee resource allocation, ensuring teams are trained and equipped. Manage relationships with third-party vendors and contractors.

Continuous Improvement: Drive initiatives to improve end-user services, optimize processes, and monitor performance.

Quality & Compliance: Ensure deliverables meet quality standards and comply with relevant regulations and policies.

M&A Integration: Lead the integration of end-user services during M&As, including system migration, hardware/software standardization, and the merging of service desk operations.

User Experience & Training: Focus on user experience, coordinating training sessions and adoption of new tools. Gather feedback for continuous adaptation of solutions.

REQUIREMENTS

Expertise: Strong experience in desktop support, service desk operations, and IT hardware/software provisioning.

Service Management: Skilled in ITIL best practices for incident, problem, change, and request management.

Process Design: Proficient in designing processes for seamless handoffs between teams.

Data & Reporting: Experience in creating dashboards, tracking service success, and identifying improvement areas.

User-Focused: Focused on enhancing user experience and driving adoption of new technologies.

Device Lifecycle Management: Expertise in managing the lifecycle of end-user devices.

Security & Compliance: Ensure services align with security policies and regulatory requirements.

Communication & Leadership: Strong leadership and communication skills, with a focus on stakeholder engagement.

Education: Bachelor's in IT, Business Administration, or related field (or equivalent experience).

Certifications: PMP, PRINCE2 .

WHY MBS?

Weekly Pay

Exclusive Access Opportunities to V.I.P. Vault

Day 1 Benefits

Various Bonus Opportunities

Eligibility for Employee of the Month Rewards

ABOUT THE KABLE GROUPFor over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time. At the Kable Group, we do not just accept — we celebrate it, we support it, and we thrive on it. Read our full statement here.This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.