Business Analyst

Schedule: Full-time

Office of Family Assistance

The Office of Family Assistance (OFA) oversees cash and food assistance programs, work support programs for recipients of cash and food assistance, and refugee programs. Learn more about the office by visiting the Office of Family Assistance webpage.

What You’ll Do

Under general supervision, you’ll help support and improve the Ohio Benefits system, which handles public assistance programs like Temporary Assistance for Needy Families (TANF), Food Assistance, and Ohio Works First. You’ll work closely with IT staff, county agencies, and other partners to make sure the system meets user needs, follows the rules, and runs smoothly. The final candidate selected for this position will perform the following duties:

Requirements & Design Review:

Help define what the system needs to do based on program rules and laws

Review technical documents to make sure they align with program goals and user needs

System Testing & Implementation:

Create and run tests to make sure system changes work as expected

Test how the system handles real-life user scenarios

Support the transition from old systems to new ones

Help users understand how to use the new system

Technical Support & Troubleshooting:

Answer questions and solve problems from system users

Figure out whether issues are caused by the system, users, or outside vendors

Work with IT teams and vendors to resolve technical problems

User Communication & Training:

Write user guides and training materials

Lead workshops or training sessions on new or updated procedures

Train external partners like banks and processors on how to interact with the system

Program Compliance & Monitoring:

Make sure the system and users are following federal and state rules

Monitor county agencies to ensure they use the system correctly

Suggest improvements to keep the system effective and up-to-date

Data & Reporting:

Collect and analyze data on system issues

Report problems and suggest fixes

Help ensure accurate reporting of public assistance program data

Collaboration & Policy Input:

Work with other state departments, contractors, vendors, and local agencies

Provide input on how new rules or changes to the law should be built into the system

Stay up to date with changes in public assistance policies and adjust technical support accordingly

Other Duties:

Attend staff meetings, conferences, and training sessions

Work on special projects as needed

Maintain clear documentation, records, and reports

Schedule: Monday - Friday, 8:00 am - 5:00 pm.

Position Number: 20042219.

The ideal candidate, at minimum, must have the following:

Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education and/or experience shall not be applied to satisfy the following),

AND

For Ohio Benefits System positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits; 6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.

Necessary Skills:

Data Analysis

Problem Solving and technical support

Policy implementation

Program Design and Implementation

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s SEIU/1199 Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.45 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 13

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$33.45

$35.07

$36.83

$38.58

$40.47

$42.48

$44.55

$46.79

Annual

$69,576

$72,946

$76,606

$80,246

$84,178

$88,358

$92,664

$97,323

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

Telework & Work-From-Home

All positions at ODJFS are in-office positions. We are currently migrating from remote work to in-office work. Should you be invited for an interview or assessment, please inquire at that time if this is an in-office position or a currently/temporarily remote position.