Serve as a technical person in systems operation for complex operating systems and applications supporting the manufacturing process. Work closely with users, staff, and engineers while acting as a liaison to software development teams and leadership. Evaluate and assess customer requests to create specifications for application development and interfaces with third-party software. Support in the prototyping and evaluation of these solutions and plan for implementation. Troubleshoot software, correct data-entry errors, and provide periodic operational support and maintenance of the manufacturing and other integrated systems. Collaborate with customers to optimize output and ensure all systems are up-to-date and meet customer needs. Respond to support requests during both business and non-business hours. Monitor and maintain system health and integrity to ensure high availability and acceptable levels of performance of mission critical resources. Partner with development team to design and implement manufacturing solutions. Identify and correct data-entry and/or workflow errors and perform regular maintenance. Provide suggestions on the best possible solutions for any given problem. Monitor tech-industry trends and brings new ideas and innovative solutions. Support manufacturing staff and engineering teams with software or application issues. Train technical and non-technical staff in how to use new software and hardware obtained and/or developed. Provide information and guidance on best practices and (as needed) update practices and/or Standard Operating Procedure (SOP) regarding the manufacturing applications). Ensure compliance to all company policy and procedures including SOX compliance. Collaborate with production and business partners to evaluate current software solutions and identify improvements, and/or assist in the evaluation of other solutions. Act as a liaison between manufacturing, engineering, support and software engineering teams regarding any issues, enhancements, or requests regarding new or existing systems. Provide feedback, advice, and support regarding any new or existing projects. Configure and deploy software, devices, equipment, and peripherals throughout the factory.
The experience and education requirements are:
Three (3) years of related experience and a Bachelor’s degree in Information Systems, Computer Science, or a related degree discipline
Please copy and paste your resume in the email body (do not send attachments, we cannot open them) and email it to candidates at placementservicesusa.com with reference #1171154 in the subject line.
Thank you.