Insurance Operations Manager

Since 2008, National Real Estate Insurance Group (NREIG) has been committed to providing specialized insurance solutions designed specifically for the real estate investment industry. Through our insurance Program, we deliver superior client support and services, client inventory control, and efficient billing systems to residential real estate investors across the United States. With a focus on providing simplification to the property protection processes, NREIG has grown to service individual investors, conglomerates, bulk REO holders, wholesalers and lenders representing more than 140,000 locations nationally. The insurance Program our clients enjoy was built on ease-of-use, accommodating all occupancy phases of investment property (vacant, rental or undergoing renovation)

Position Objective: To support the real estate insurance sales team by optimizing administrative processes, bridging operational needs with technical solutions, and ensuring seamless client experience. Focused on driving clarity, efficiency, and scalability in a fast-paced, collaborative environment.

Essential Functions:

· Design and implement foundational operational workflows for Small Commercial E&S products from submission to policy issuance.

· Create and maintain comprehensive SOPs, focusing on scalability from day one.

· Develop quality assurance frameworks to maintain operational excellence as volume grows.

· Collaboratively build operational playbooks that can scale with the business.

· Act as the operational product owner, representing underwriting needs to the engineering team.

· Translate insurance operations pain points into clear technical specifications.

· Drive product roadmap for operational efficiency improvements.

· Lead UAT efforts for new features and system enhancements.

· Balance quick wins with long-term architectural needs.

· Establish baseline operational metrics and KPIs.

· Design reporting frameworks to track operational effectiveness.

· Create feedback loops between operations and product development.

· Monitor and analyze operational trends to inform process improvements.

· Define operational success criteria for new product launches.

· Identify and document operational requirements for underwriting tools.

· Support development of automated underwriting rules and validation.

· Manage integration of third-party services into operational workflows.

· Monitor vendor performance against operational requirements.

· Document vendor-related processes and procedures.

· Identify opportunities to optimize vendor utilization.

· Manage Sales, Service and Underwriting teams to optimize workflow efficiency.

Basic Qualifications:

· 5+ years of commercial insurance operations experience, with deep understanding of insurance operations.

· Proven track record implementing or optimizing insurance processing systems.

· Entrepreneurial mindset and ownership mentality.

· Experience translating operational requirements into solutions (technical and non-technical).

· Strong analytical skills with demonstrated ability to define and track operational metrics.

· Experience building scalable processes and documentation.

· Track record of successful cross-functional project delivery.

· Demonstrated ability to influence and drive consensus across stakeholder groups.

NREIG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.