Audio-Visual Project Manager

The AV PM is responsible for oversight of AV Contractor personnel and will provide AV technical oversight and coordination services for AV equipment operations located within Vision Technologies client headquarters and regional office facilities. Responsibilities include planning, designing, and implementing maintenance and repairs of AV-related communication networks, integrating technologies and equipment, to create working AV systems, monitoring and supervision of the installation of equipment and administration of facilities associated with AV-related equipment and networks.

The AV PM is responsible for the generation, maintenance and updating of all client, AV-related technical drawings and documentation and for proposing, processing, submitting and managing all AV-related work order and task assignment requests.

Responsibilities

Develop adopt and deliver best practice service levels across all onsite team; ensure that onsite staff are meeting or exceeding all contractual SLAs

Understand and identify Key Performance Indicators for successful engagement of company business at client sites

Directly manage Onsite AV Technicians across multiple offices

Promote and drive team collaboration and maintain team morale

Conduct regular 1-on-1 meetings with all direct reports

Ensure all onsite staff maintain attire professionalism and customer service standards as are appropriate to client expectations and specific regional differences between client offices

Assist with enhancing informing and changing the Client perspective of AV strengths products and service ranges

Help to promote the value of company's onsite staffing services

Participate in monthly/quarterly Review Meetings with client

Drive the creation and enhancement of all onsite documentation (including Standard Operating Procedures (SOP) and Onsite Staff Handbooks). Ensure documentation processes and procedures are maintained in accordance with Client and company requirements

Develop and collect data, including methodology and approach for Acceptable Quality Levels (AQLs) and/or Key Performance Indicators (KPIs), to measure and monitor service delivery and team performance

Adopt and adapt a coverage plan that is consistent with the client’s holiday schedule

Travel to various job sites as required

Qualifications

The qualified candidate shall have a minimum of five years’ experience with Crestron systems (specifically Creston NVX)

Knowledge of Creston Flex systems and shall have the skills necessary to maintain, troubleshoot, and update Crestron systems used in all client AV operations

Experience working within a ticketing system and managing service tickets / incidents

Experience with managing AV / IT installation and on-site technicians

Experience in strategic planning and execution

Good Interpersonal and managerial skills

Company Overview

Vision Technologies, a national and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results. Vision Technologies offers its employees the following benefits and leave programs. • Company Holidays • Elective Days • PTO • Medical/Dental/Vision Insurance • Life Insurance and AD&D • Short/Long term Disability • 401(k) Retirement Plan • Tuition Reimbursement • Leadership Development Training Vision Technologies is an equal opportunity employer: disability/veteran.

Full Time