Collections CSR

A leading law firm is seeking multiple Collections CSRs to handle client interactions and ensure timely and professional resolution of account-related inquiries. The ideal candidate is a goal-driven and resourceful communicator with strong listening skills and the ability to navigate complex client needs.

Salary + Additional Benefits:

$17/hr

Medical, Dental, Vision, Life Insurance

401K - company match

Location: San Antonio, TX 78216

Type of Position: Temp-to-Hire

Hours: 8:30 AM â 5:00 PM (30-minute lunch)

Will transition to 9:30 AM â 6:00 PM (30-minute lunch)

Responsibilities:

Take inbound and outbound phone calls to collect past due accounts.

Negotiate payment terms, set up payment plans, and process payments.

Monitor debtor accounts and follow-up to ensure payments are made in a timely manner.

Utilize various skip tracing techniques and collection strategies to locate the right parties.

Review accounts to identify adjustments, discrepancies and create a request for resolution.

Handle debtor disputes and overcome objections.

Perform all other duties as assigned.

Requirements:

Previous experience in customer service and collections within a call center environment

High School Diploma or GED

Availability of overtime as needed

Basic computer skills and math skills required

Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is required

Excellent written and verbal communication skills

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