Operations Manager

A leading law firm is seeking an Operations Manager to oversee day-to-day business functions and enhance organizational efficiency. The ideal candidate is a proactive and results-driven leader with strong process improvement expertise and experience managing professional services operations.

Salary: $150,000

Location: South Houston, TX

Type of Position: Direct Hire

Responsibilities:

Serve as the firm's primary Salesforce administrator, responsible for maintaining, customizing, and optimizing the platform to enhance client relationship management, marketing efforts, internal communication, and other operational workflows.

Develop and implement Salesforce training for users and ensure data integrity.

Administer the firm's bonus programs, including calculating payouts, tracking performance metrics, and ensuring accurate and timely distribution in accordance with established policies.

Collaborate with leadership on program design and updates.

Identify opportunities for process improvement across all operational areas of the firm.

Develop, document, and implement streamlined workflows to enhance efficiency, reduce costs, and improve overall productivity.

Collaborate with IT vendors and internal teams to ensure the firm's technology infrastructure supports operational needs.

Participate in the evaluation and implementation of new technologies and software solutions.

Oversee the maintenance and functionality of the firm's physical office space, ensuring a safe, professional, and productive work environment.

Manage vendor relationships for facility-related services.

Identify, evaluate, and manage relationships with external vendors providing essential services to the firm, ensuring cost-effectiveness and high-quality service delivery.

Develop and generate regular reports on key operational metrics, providing insights to the COO and other stakeholders to support data-driven decision-making. This may include data extracted from Salesforce.

Lead and manage various operational projects, ensuring timely completion within budget and scope.

Assist in the development, communication, and implementation of firm-wide policies and procedures.

Work closely with all departments within the firm, fostering a collaborative and communicative environment.

Provide direct support to the COO on a variety of strategic and operational initiatives, taking on ad-hoc projects and responsibilities as needed.

Requirements:

Bachelor's degree in Business Administration, Operations Management, or a related field required.

Master's degree preferred.

Minimum of 5 years of progressive experience in operations management, within a professional services environment (law firm experience highly desirable).

Proven experience working with the Salesforce platform for operational management, client relationship management, reporting, and process automation.

Strong administrative skills, including configuration, customization, reporting, and user training, are essential.

Demonstrated experience in managing and administering bonus programs.

Strong understanding of operational best practices and process improvement methodologies (e.g., Lean, Six Sigma).

Excellent project management skills with the ability to manage multiple priorities and deadlines effectively.

Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Exceptional analytical, problem-solving, and decision-making skills.

Excellent communication, interpersonal, and presentation skills.

Ability to maintain confidentiality and exercise sound judgment.

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