Service Coordinator Dispatcher

Job Description

Salary:

Service Coordinator Dispatcher

Why Waibel?

As a seven-time Best Places to Work winner, Waibel Energy Systems is driven by our purpose of Making a Difference. We strive to be at the forefront of innovation and excellence, ensuring that our clients' buildings are not just structures but thriving businesses, facilities, and institutions. Our Mission to Do Whats Right underscores our commitment to integrity, ethical behavior, and making decisions that are in the best interest of our clients, associates, and communities.

POSITION DESCRIPTION

Service Coordinators schedule and dispatch technicians. Their work is critical to keep the business running. Associates in this role must be able to exercise independent judgment and discretion. Responsibilities include but are not limited to scheduling service installations, repairs, maintenance, coordinating scheduling of projects, etc. They regularly communicate with service technicians, customers, and account managers. They also invoice customers, review all purchase orders, and create, track, and process invoices. Additionally, they compile statistics and report on project status and progress.

EDUCATION AND EXPERIENCE

A High School Diploma or equivalent is required

Call Center/Dispatching knowledge, especially in the service industry, is preferred

Proficient in Microsoft Outlook, Word, and Excel

KNOWLEDGE, SKILLS, AND ABILITIES

Strong analytical skills and attention to detail are essential

Excellent verbal and written communication skills

Ability to multi-task in a fast-paced environment

Promote and maintain a TEAM atmosphere

Deadline-oriented, time management, and people skills

Ability to work independently with little supervision

Good organizational skills, follow-through, and solid decision-making skills

JOB DUTIES AND RESPONSIBILITIES

Monitor personnel or equipment locations and utilization to coordinate service and schedules

Oversee all communications within specifically assigned territories

Handle customer calls and complaints for service-related issues

Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information

Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors

Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs

Prepare daily work and run schedules

Consult with customers or supervising personnel to address questions, problems, or requests for service or equipment

Receive, prepare, and follow up on work orders

Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications

Participate in meetings and training as assigned for the purpose of obtaining information related to the company or to performing/improving job knowledge and performance

SPECIAL JOB AND PHYSICAL REQUIREMENTS

Must be able to pass a background check and drug screen

May sit or stand for prolonged periods

Ability to work 8 hours within the times of 7:30 am to 5:00 pm

Clear verbal and written communication skills

Occasionally lift 5-10 pounds

May require occasional travel to job sites or to attend training, conferences, or workshops

BENEFITS

Medical with competitive rates and deductible reimbursement

Paid Dental/Vision

Paid Vacation starting at 10 days per year

8 Paid Sick Days per year

8 Hours of Paid Volunteer time off per year

Paid Basic Life Insurance

401k Match and Profit Share

Technical and Leadership Training Opportunities

Voluntary Life Insurance

Voluntary Short- and Long-Term Disability

Voluntary Accident and Critical Illness Insurance

Join Our Growing Team Today!

Waibel Energy Systems, Leading the Way to Make Building Work Better, Together.

Full-time