Global Security Operations Analyst

Job Description

Company Overview

Global Guardian is a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 145 countries. Our world-class professionals possess extensive experience in the intelligence community, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major, and an Army Special Forces Colonel, we are a values-based organization that focuses on a culture of camaraderie, service, and excellence. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor backed, high growth company that provides employees with unmatched promotion opportunities within the organization.

Position Overview

The Global Security Operations Center (GSOC) Analyst will be responsible for security operations requests, managing client data, international travel itineraries, global beacon tracking devices, worldwide intelligence monitoring, and assisting clients under duress traveling overseas. The Security Analyst will report directly to the Operations Center Director and the VP of Operations. This is an Associate (Intermediate) Level position and 100% in person.

Duties and Responsibilities

Core Duties and Responsibilities:

Build mission briefs based on client’s itinerary and required security posture

Coordinate and direct international security team members in support of clients under duress

Identify and prioritize emergency situations as they develop internationally

Communicate effectively verbally and in writing with a diverse group of people to include C-Suite executives, support staff, international security operators, international law enforcement and international operation centers

Perform Operations Center functions such as responding to phone calls and emails, entering and updating client data, maintaining duty logs, updating and organizing company shared drive files and applications

Conduct regular client interface and account management related functions while delivering exceptional customer service

Other Duties and Responsibilities:

Manage GPS-based global tracking devices and platform

Troubleshoot and resolve possible technical issues of tracking devices and platform

Perform all other related duties as assigned including but not limited to assisting with marketing efforts and the creations of intelligence products

Provide support for aerial medical evacuations

Respond to crisis-level events to facilitate emergency extractions and protection as needed

Qualifications

Required Qualifications:

At least 1-2 years in a customer support/physical security environment

Ability to manage multiple projects at a time while paying strict attention to detail

Interest in executive protection, travel, and security services

Excellent verbal and written communication skills to interact with large corporate clients and high net worth families and individual

Must possess strong problem-solving skills and ability to work independently with minimal guidance

Strong attention to detail

Provide security posture recommendations for travelers

Experience in delivering client-focused solutions based on customer needs

Desired Qualifications:

Working understanding of physical security and executive protection

Military Experience preferred, Veteran Friendly Organization

Bachelor’s Degree in International Relations, Security Studies, Political Science, or related field

Travel Experience

Bilingualism is a plus

Work Environment & Schedule

This is a full-time, in-person position at the McLean, VA office

The GSOC operates 24/7

Global Guardian is an Equal Opportunity/Affirmative Action Employer and an Alcohol-and-Drug Free Workplace

EEO

US applicants: Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Location: McLean, Virginia

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