Automotive Service Advisor

Job Description

Chantilly Midas is a high volume, independently owned franchise seeking to hire a highly motivated individual to assist our sales manager with sales and customer service. We desire someone who has past sales experience and it is preferred that you have experience in the automotive repair, tire, and parts sales industries . This position is available for immediate hire. Great family style work environment, paid vacation, health and HSA benefits. Room for growth and advancement.

Service Advisor Duties and Responsibilities

Greet customers upon arrival to shop

Ascertain reason for customer visit through verbal interview and visual assessment of vehicle

Connect customers with appropriate automotive mechanic or technician

Consult with mechanics regarding appropriate service options

Develop as many solution methods as possible, attempting to keep costs low

Explain all service options to customers including time and cost estimates

Provide in-depth information on original equipment manufacturer (OEM) part options

Advise customers on warranty protections and other potential cost-saving service options

Track maintenance or repair status, fill out reports on labor and cost of all services

Perform post-service inspection with customers and answer any questions they may have

Ring up customers at the front desk and facilitate financial transactions

Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up

Manage shop workflow and schedule for mechanics and technicians

Full-time