Associate Global Forwarding Agent

C.H. Robinson is looking for an Associate Global Forwarding Agent to join our team. In this role, you will dive into the world of global forwarding operations, mastering essential concepts and terminology while embracing our company's goals and values. As an Associate Global Forwarding Agent, you will build your industry and organizational skills, gaining hands-on experience by managing small to medium-sized customer accounts. Join us to grow your career in a dynamic, supportive environment where continuous learning and professional development are key. If you're passionate about operations and enjoy building relationships with customers, we invite you to apply today and contribute to C.H. Robinson’s ongoing commitment to operational excellence!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

Apply basic industry knowledge to respond to customer requests

Learn and Execute/Coordinate tasks on the shipments to meet all customer SOP requirements.

Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Learn and understand pricing. Complete low to medium complexity customer quotes

Facilitate Relationships:

Communicate clearly, timely, and effectively with Customers, CHR offices, Agents, and Outside Vendors

Promote a positive working relationship for all team members

Understand and learn to leverage CHR’s network of departments, support teams and leadership.

Other Activities:

Ensure customer SOPs are maintained and adhered to

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High school diploma or GED

Basic proficiency in Microsoft Office Suite of programs

Preferred:

Associate’s or bachelor’s degree from an accredited college or university

Strong communication, prioritization, and multi-tasking skills

Proven critical-thinking and problem-solving skills to adapt to ever-changing tasks and customer needs

High level of attention to detail

Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

Private Medical Insurance

Life Insurance

Funeral Insurance

Paid Time Off to Volunteer in Your Community

Equal Opportunity Employer

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

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