Customer Service Representative - CSR

Job Description

We are seeking a Customer Service Representative for a call center to join our team! You will be responsible for helping potential clients who are looking for personal injury lawyers to represent them in car accident cases.

Responsibilities:

Phone call interactions including answering and returning calls, checking emails and call leads

Provide information about the firms and services that they will be referred to.

Document and update leads' records based on interactions

Develop and maintain a knowledge base of the evolving services

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skillsCompany Description

CANDIDATES MUST HAVE HIGH VOLUME INTERACTING PHONE CALLS EXPERIENCE TO BE QUALIFIED FOR THIS POSITION. IMA Law Group stands at the forefront of mass media customer success, redefining how brands connect with their audiences. As the newest partner in the industry, we leverage cutting-edge technology and innovative strategies to deliver targeted solutions that drive engagement and loyalty. Our commitment to understanding clients' needs positions us as a vital ally for businesses aiming to enhance their media presence and achieve unprecedented growth. By harnessing data-driven insights and forward-thinking creative approaches, IMA Law Group empowers brands to not just meet, but exceed their clients' expectations in an ever-evolving marketplace.

Full-time