Call Center BDC Representative

The Ed Napleton Automotive Group is looking for our next Call Center- Automotive BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s Midwest BDC Call Center, in Merrillville, IN, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

Potential pay of $600 per week plus bonus of ($300-$500 per month) This includes incentive-based pay, so your skills and efforts drive your income!

Medical, Dental, Vision Insurance,401K

For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and vehicles

Growth Opportunities

Job Responsibilities:

Must be willing to work some nights and weekends

Handle incoming and outgoing phone calls and emails

Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction

Answer customer internet inquires by via email, phone, and text

Schedule sales appointments and reschedule no show customers

Contact customers based on current marketing incentives

Follow up with existing and potential customers to generate leads and close sales

Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase

Follow up in a manner that results in the customer visiting the dealership

Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Other duties as assigned by management

Job Requirements:

Excellent computer skills- required

Knowledgeable to call center environment

Automotive experience helpful but not required

Able to communicate persuasively with customers to set appointments

Weekend and evening availability, as schedules include some evenings and weekends- required

Willingness to undergo a background check and drug screen in accordance with local law/regulations

18+ years of age or older to comply with company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.