QSR General Manager

Job Description

Your role as a Restaurant General Manager is to build a great team that consistently provides the customer with great food and a great experience. Culture is everything--your restaurant should be a great place to work and run smoothly even when you are not there.

Priority: Build Your Team--People

Find and hire the best Team Members and Shift Leads

Conduct proper orientation and on-boarding

Follow a training plan to develop a great restaurant team

Train & develop Assistant Managers, Shift Leaders and Team Members

Complete Restaurant People Plans and conduct bench planning sessions

Conduct manager meetings and Team Member one-on-ones

Consistently recognize and reward Team Member performance

Ensure conflicts within the restaurant are resolved in a timely manner

Priority: Drive Customer Satisfaction--Customers

Personally demonstrate positive interactions with customers

Ensure that customer issues are resolved immediately & effectively

Schedule correctly to meet the needs of the business

Coach management team on driving customer satisfaction

Priority: Maintain Process and Discipline Around the P & L--Sales and Profits

Analyze restaurant's financial performance and create a follow-up plan to maximize profitability without compromising the customer experience

Manage restaurant budget

Company Description

Diamond Select, Inc. is sourcing top talent for a few great KFC, Taco Bell, Pizza Hut, Dairy Queen, Brooklyn Water Bagel & Wingstop restaurants / franchisees across the USA (FL, GA, SC, OH, TN, LA, MS & TX). Let us help you get started with your new career today!

Full-time