Administrative Team Member

Job Description

Job Description:

Seeking an Administrative Team Member to join our agency. This role combines administrative responsibilities with opportunities to build relationships with our clients.

Licensing Requirements:

• Non-Licensed Candidates: No experience or license required to start, but you must obtain licenses in Property & Casualty and Life & Health within 60 days of hire. Our agency will sponsor and or reimburse licensing courses.

• Licensed Candidates: Must hold active licenses in Property & Casualty and Life & Health.

Responsibilities:

• Answer phone calls, manage incoming/outgoing call volumes. Manage Mail.

• Greet clients and visitors warmly, ensuring a positive experience with clients. While taking payments.

• Provide support to ensure smooth day-to-day office operations.

• Establish customer relationships and follow up as needed.

• Use a customer-focused, needs-based review process to educate customers about insurance options.

• Accurately input and update client information in our systems.

What We Offer:

As a valued Agent Team Member, you will receive:

• Hourly pay plus commission/bonus opportunities.

• Paid time off, including vacation and personal/sick days.

• Flexible hours.

• Growth potential and opportunities for advancement within our agency.

• License sponsorship and reimbursement for non-licensed candidates. ( If not currently licensed

Qualifications:

• Spanish speaking is a PLUS!

• Excellent communication skills—written, verbal, and listening.

• People-oriented and proactive in problem-solving.

• Detail-oriented with strong organizational skills.

• Ability to work well in a team environment.

• Comfortable learning and using computer systems.

• Prior experience in customer service or hospitality is a plus (no insurance experience required).

Schedule:

• Full-time, 40 hours per week.

• Monday through Friday

Full-time