Service Desk Technician

Job Description

Top Skills' Details

Corporate Service Desk - Worked in a corporate Service Desk role prior. Preferably 2-3 years of experience. Coming from a true service desk background. Not just apart of a service desk and there only duty was repurposing computers.

Windows 7 / MS Office - Strong knowledge in this area for troubleshooting.

Active Directory - Password resets, account creation. Adding group memberships. Knowing how to move objects around within active directory to different OU's and manage group memberships.

SCCM - Basic understanding of how this tool works.

Secondary Skills - Nice to Haves

Powershell

MDM

SCCM

Azure

Job Description

This person will come in working as an End User Support Tech meaning that they'll handle customer issues in person, via phone, via email, etc. They need to have had previous experience within complex troubleshooting of hardware and software issues related to Windows 7, MS Office, etc. This is a rotating Hybrid schedule. Meaning this person will be onsite for 4 weeks with other team members and work this rotation throughout the entire service desk team. Once they have worked their 4 weeks onsite 3 weeks of remote.

Employee Value Proposition (EVP)

This gaming company treats people well, focuses on their goals, and helps them grow within their career. There is a lot of strong mentor-ship on this team. This person will be able to partake in benefits of being an employee (i.e. discounts on products, access to the company store, cool outdoor facilities, nice cafeteria with good food, and low costs).

Full-time

Hybrid remote