Front Desk Agent - Hilton Seattle Airport and Conference Center

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

The Hilton Seattle Airport and Conference Center is looking to add a Front Desk Agent to their team! This is a perfect opportunity for someone that has a passion for customer service and wants to grow in the hospitality industry. Our 396 room Hotel is right off Route 99, next to Seattle-Tacoma International Airport, 15 miles from Downtown Seattle, and The Link Light Rail station is two blocks from our door. Here you will enjoy great perks such as a robust benefits package, complimentary parking and shift meal, and room discounts at Hilton Hotels worldwide for you and your family. We know that you’ll love being a part of the Hilton team!

Schedule: Union position, must have open availability for all shifts (due to seniority scheduling, no weekly schedule restrictions can be accommodated), shifts include AM, PM and Overnight

Hourly Range: $25.10 - $25.10 plus upsell and honors enrollment incentives paid out monthly

The ideal candidate will possess the following attributes\: 1 year of customer service experience required, hotel front desk experience a plus! And a genuine spirit to provide excellent service to our guests.

The Benefits – Hilton is proud to have an award-winning workplace culture!

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Medical Insurance Coverage – for you and your family

Vision, Dental, Life and Disability Insurance

Mental Health Resources

Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked

Vacation – Paid Time Off, 40 hours awarded after first year of employment

Go Hilton travel discount program\: 100 nights of discounted travel per calendar year

401(k) plan

Pension plan – Hilton to put $1.29 per hour you work

Employee Stock Purchasing Program

Access to your pay when you need it through DailyPay

Complimentary Duty Meals served in our Team Member Restaurant

Employee Assistant Program

Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes; room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as follows:

$1-$499 earns 5% commission

$500-$999 earns 10% commission

$1,000 or more earns 15% commission

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests