IT Manufacturing Desktop Support Analyst

Job Description

Position: IT Desk Support Analyst (at manufacturing plant)

Location: Kansas City, MO -- Fully Onsite

Salary: up to $70,000 base annual salary + exceptional benefits

*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***

Are you passionate about technology, problem-solving, and delivering top-tier support in a fast-paced environment? We are seeking a talented IT Desktop Support Analyst to join an innovative client company team in the manufacturing industry . This role focuses on maintaining user systems, collaborating on IT processes, troubleshooting, and contributing to the seamless delivery of end-user computing and infrastructure support. This will include traditional IT hardware, software and peripheral devices ranging from laptops, desktops, printers, other. ALSO this will include some preliminary trouble shooting and maintenance of precision manufacturing computerized equipment.

What You'll Do:

• Install, maintain, and troubleshoot end-user devices, software, and peripherals.

• Provide responsive helpdesk support, managing issues through a ticketing system.

• Support user accounts, Active Directory, group memberships, and device recovery processes.

• Collaborate with tech teams and vendors to address IT challenges and implement solutions.

• Assist in systems related to VoIP, email, and core infrastructure while documenting procedures.

What We're Looking For:

• 3-5 years of proven experience in desktop support.

• Associate degree in IT or equivalent relevant experience.

• Strong problem-solving, communication, and customer service skills.

• Ability to excel in a dynamic environment and manage competing priorities.

• Familiarity with IT environments, including manufacturing settings, is ideal.

Additional Requirements:

Candidates must meet ITAR requirements (U.S. Citizenship or protected status). Safety is a priority, with adherence to PPE protocols in production environments.

*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: or mobile: . Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***Computer Hardware, Active Directory, Backup Technologies, Azure Active Directory, MS Office 365

Full-time