Spec Help Desk Support

POSITION SUMMARY/RESPONSIBILITIES

Responds to all troublesome calls concerning online service, network or end-user-related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to the appropriate support level. Promotes the Health System's Guest Relations Policy.

EDUCATION/EXPERIENCE

An Associates degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.

Full-Time