MASS HIRING IT Service Desk

About the role

We are seeking driven and technically-inclined IT Service Desk Associates to join our dynamic team at The H!RD Corp. in Quezon City, Metro Manila. This full-time role will have you providing frontline IT support and troubleshooting for our diverse client base, ensuring their technology needs are met efficiently and effectively.

What you'll be doing

• Respond to and resolve incoming IT support requests from clients via phone, email, and online ticketing systems

• Diagnose and troubleshoot a wide range of hardware, software, and connectivity issues

• Provide step-by-step guidance and support to end-users to help restore normal operations

• Document all support activities and maintain accurate records of interactions and resolutions

• Escalate complex issues to the appropriate technical teams for further investigation and resolution

• Collaborate with other IT staff to identify and implement improvements to support processes and tools

What we're looking for

• At least 6 months to 1 year of experience in an IT helpdesk or service desk role, preferably in a fast-paced, client-facing environment

• Strong troubleshooting and problem-solving skills with the ability to think critically

• Excellent communication and interpersonal skills to provide high-quality support to users

• Working knowledge of common hardware, software, and network technologies

• Ability to multitask, prioritize tasks, and work effectively under pressure

• Customer-service oriented mindset with a keen focus on delivering exceptional user experiences

What we offer

Our people enjoy some amazing perks, check out a few below:

• Competitive Salary Package

• Exciting Employee Engagement Activities

• Learning Sessions Every Week

• Fast Career Growth

• Accessible Location

• HMO

• Leave Credits / Leave Conversions

• Night Differential

• Uncapped Appraisal

• 2 Days Off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are more ways to reach us:

• Send me an SMS to 9 6 1 7 2 1 5 6 5 2(MIKE)

• Email me at hrmikea.bactat @ gmail com

• Ping me at my Viber ( 9 6 1 7 2 1 5 6 5 2 )