System Administrator / Desktop Support

System Administrator / Desktop Support

Onsite Springfield, VA or St. Louis, MO 5 Days a Week

Active TS/SCI Clearance Required - Ability to obtain a CI Poly

Summary

Our client is an employee and Service-Disabled, Veteran-owned Small Business focused on providing niche technical services. They are a team of experienced cybersecurity professionals with a track record of success in the Federal, Commercial, and Academic workspaces. Additionally, our client designs, builds, operates, and secures scalable cloud and IT infrastructures to meet their customers’ near-term needs and fulfill their long-term requirements.

Responsibilities

Our client is looking for a System Administrator / Desktop Support professional to join their team! This individual will play a key role in supporting end user devices and systems for an intelligence customer in Springfield, VA. In this role, you’ll deliver Tier 2 desktop support services, including incident resolution, device setup, software installation, and system maintenance. You’ll also contribute to continuous process improvements and collaborate with cross-functional teams to ensure the reliability and performance of IT systems. An active TS/SCI clearance is required.

Provide Tier 2 desk-side support for workstations, monitors, printers, VoIP devices, and associated peripherals

Support the installation, move, add, change, and disposal (IMACD) of end user devices

Troubleshoot and resolve IT incidents in coordination with Tier 3 and external stakeholders as needed

Install software applications using scripted packages

Maintain accurate inventory records of deployed devices and software

Assist users with system access and train them on hardware and software functionality

Create and maintain standard operating procedures and internal documentation

Utilize ServiceNow to manage and resolve incidents, demands, and requests

Identify and implement process improvements for greater operational efficiency

Support VDI environments, desktop imaging, and patch management processes

Collaborate with engineering and support teams to resolve escalated technical issues

Perform hardware setup, movement, and troubleshooting as needed

Work onsite across a large campus environment, including walking and transporting hardware between buildings

Requirements

3+ years of relevant IT support experience

Familiarity with Windows 7, Windows 10, Citrix, SCCM, and SMS

Knowledge of workstation setups (thin/thick clients), monitors, KVMs, printers, VoIP, and AV systems

Experience with VDI environments and desktop imaging

Understanding of DNS, DHCP, and patch management (Windows)

Strong troubleshooting and customer service skills

Ability to lift and move hardware such as computers, monitors, and printers

Excellent communication, time management, and organizational skills

Ability to work independently and as part of a team

Experience using Microsoft Office applications

Willingness to work flexible hours as required

Education Requirements

A Bachelor’s degree or equivalent combination of education and experience

A DoD 8570.01M compliant certification (A+, Network+, Security+, etc.) is required

Preferred Requirements

Experience with ITIL v3 Foundations

A background in technical writing is preferred

Experience supporting thin client VDI environments and web-based applications

Clearance Requirements

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an active TS/SCI clearance is required. Please be aware that onboarding can take 4-6 weeks for this position. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. About UsNorthern Virginia-based Precision Solutions is an expert in staffing solutions for companies of any size that open the door to new opportunities and seek outstanding talent. We pride ourselves on being versatile enough to tailor our relationships to the needs of each individual client, being agile in the fast-paced marketplace, and being precise in meeting the needs of any company. Equal Opportunity Employer StatementPrecision Solutions is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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