Dual Rate F&B Supervisor/Server - Full Time (Horseshoe Hammond)

Description

Rate of Pay: $10.00/hr + Tips when working as F&B Server. $22.00/hr. when working as a F&B Supervisor.

Status: Full-Time

TEAM MEMBER PERKS & BENEFITS:

Great benefits including medical, dental, and vision!

Enjoy discounts on shopping, travel, and more through our rewards program

On-site employee dining options

Paid orientation and on-job training provided

Paid time off, 401K match, and life insurance

And More!

ESSENTIAL DUTIES AND RESPONSIBILITIES

DR F&B SUPERVISOR

Supervise all employees engaged in bartending and serving for a specific outlet.

Review manifest and staffing levels to determine appropriate work assignments for the staff.

Check with Cooks to determine menu changes, substitutions or deletions for the day, and notify staff.

Investigate and resolve guest complaints or concerns in accordance with standard procedures.

Monitor silverware and plate status and order items as needed with budget constrictions taken into account.

Develop schedules to reflect staffing levels needed to give optimal guest service.

Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances.

Train new employees and update all employees on new procedures or policies.

Conduct a physical inventory of bar ware and requisition replacement items as needed.

Coach and counsel all employees when needed to reinforce department and company policy and procedures.

Maintain a well-informed shift by conducting daily shift meetings.

Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational.

Must be able to work various shifts and hours to include holidays and weekends.

Maintain the highest standards of professionalism when interacting with guests and co-workers.

Have a basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.

Responsible for greeting, seating, and reservations per standards set by department.

Assist all staff members to ensure complete guest satisfaction.

Assist in all guest service area and public relations, dissatisfied guests and special requests.

Follow all safety procedures; maintain work area for a clean and safe environment.

Supervise all employees engaged in bartending and serving for a specific outlet.

Review manifest and staffing levels to determine appropriate work assignments for the staff.

Other duties as assigned.

F&B SERVER

Comply with all policies and procedures of company and department.

Maintain the highest standard of professionalism when interacting with guests and co-workers.

Have complete product knowledge, be able to describe all menu items, have basic wine knowledge, be able to suggest and present wine tableside, have basic liquor knowledge and able to garnish all beverages.

Take and deliver food and beverage orders. Follow and maintain all service standards.

Ring items into POS, accept payment and reconcile all payments.

Make specific suggestions and recommendations to increase guest check average.

Follow all safety procedures, maintain work area for a clean and safe environment.

Must be able to work various shifts and hours to include holidays and weekends.

Provide friendly, quick professional service to guest and co-workers.

Keep service wells wipe down, clean and free of debris and clutter.

Remain visible by standing in assigned station with an approachable look and stance at all times.

Follows policies and procedures.

Take and serve drink orders to guest within the following guidelines: beverage service every 15 minutes. Less than 2 cigarette butts per ashtray, beverages served within minutes of when an order has been taken and keep an immaculate station by picking up all glassware through the station in a timely manner.

Accept payment for orders and provide accurate change.

Notify supervisor if a guest appears intoxicated.

Respond to guest requests for assistance or information on Horseshoe operations.

Follow safety rules.

Prepare service wells for the following shift by completing open and closing duties.

Other duties as assigned.