Head of Design

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Role:

As the Director of Brand / Creative Director at Glia, you will lead the charge in developing and scaling a powerful, consistent, and globally resonant brand. You’ll be based in Estonia and lead a team of designers, visual storytellers, and creative producers while collaborating closely with our US-based content marketing and revenue marketing teams. This is a strategic, operational, and managerial leadership role with high visibility across the company.

The Ideal Candidate:

Has a strong creative vision paired with a practical execution mindset

Is both a strategic thinker and hands-on leader with experience guiding brand evolution

Is innovative and a leader in using generative AI to optimize creative and campaigns

Loves building and leading teams, and is energized by mentoring emerging creative talent

Understands how to balance creative excellence with business outcomes

Thrives in a fast-paced, iterative B2B SaaS environment

Can translate complex ideas into simple, compelling visual narratives

Builds bridges across teams and geographies to align brand vision globally

Responsibilities:

Drive Glia’s brand and marketing design vision, ensuring our visual identity continues to evolve in a way that reflects our leadership in the contact center AI space

Develop design strategies informed by market trends, customer feedback, and business goals

Build strong cross-functional partnerships with executive team, engineering, content, product marketing, growth marketing, and sales

Analyze competitors and industry design trends to keep Glia’s brand fresh, distinctive, and relevant

Evaluate the effectiveness of design initiatives and conduct A/B testing to optimize performance

Align design output with measurable business objectives and KPIs

Streamline processes, identify automation and AI opportunities, and assess training needs

Identify and implement frameworks to ensure design operational efficiency and quality

Manage tools and infrastructure (design systems, asset libraries, documentation platforms) to ensure scalability

Guide, direct, and empower a marketing design team while inspiring a common design vision and creating an internal design culture

Attract, grow, and retain top creative talent

Put design skills to work alongside the team on high-level, big ticket creative projects

What You’ll Bring:

7+ years of brand or creative leadership experience, ideally in a high-growth B2B SaaS or technology environment

Proven ability to lead and scale a high-performing design team

Expertise in visual storytelling, brand development, and marketing design strategy

Demonstrated success creating cross-functional alignment across global teams

Fluency in modern design tools (Figma, Adobe Creative Suite) and familiarity with motion and web design

Proficiency with Webflow

Expertise setting up AI tools and self-serve templates

Experience in SEO

Deep familiarity with project management platforms like Asana

Strong data-informed mindset; comfort using performance data to influence creative strategy

Fluency in English required (Estonian or another European language is a plus)

A growth mindset, natural curiosity, and a collaborative spirit

Benefits

Competitive salary and stock options

Professional development support (trainings, courses, conferences, books, etc)

Access to all the latest tools and equipment you’ll need

Sports compensation, reimbursement for therapy, counseling sessions

Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)

Diversity: 25 countries represented

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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