IT Support Specialist

Cerebras Systems builds the world's largest AI chip, 56 times larger than GPUs. Our novel wafer-scale architecture provides the AI compute power of dozens of GPUs on a single chip, with the programming simplicity of a single device. This approach allows Cerebras to deliver industry-leading training and inference speeds and empowers machine learning users to effortlessly run large-scale ML applications, without the hassle of managing hundreds of GPUs or TPUs.

Cerebras' current customers include global corporations across multiple industries, national labs, and top-tier healthcare systems. In January, we announced a multi-year, multi-million-dollar partnership with Mayo Clinic, underscoring our commitment to transforming AI applications across various fields. In August, we launched Cerebras Inference, the fastest Generative AI inference solution in the world, over 10 times faster than GPU-based hyperscale cloud inference services.

About The Role

We are seeking a skilled and customer-oriented IT Support Specialist to join our growing IT team. In this role, you will be responsible for providing comprehensive technical support to our staff, resolving hardware and software issues promptly, and ensuring the smooth operation of our technology infrastructure. The ideal candidate will have a strong background in both Mac and PC environments (some Linux), excellent troubleshooting skills, and a passion for delivering exceptional IT service.

Key Responsibilities

Technical Support

Provide first-level technical support for end users via phone, email, Atlassian Service Desk/Jira, Slack, and in-person

Troubleshoot and resolve issues related to Mac and PC laptops, desktops, peripherals, and mobile devices

Diagnose and solve software problems across various applications including Microsoft Office 365 suite

Support remote workers by configuring and troubleshooting VPN connections

Maintain and troubleshoot network connectivity issues including Cisco Meraki network devices

Respond to and manage support requests through Slack channels and direct messages

Review service dashboards as first level triage and handle appropriate escalation of issues

Employee Onboarding and Offboarding

Lead and manage the comprehensive IT onboarding process for all new employees

Collaborate with HR and Recruiting teams to develop and maintain a first-class onboarding experience

Prepare and configure hardware (laptops, phones, peripherals) for new employees

Create and set up necessary accounts across all systems and platforms

Conduct IT orientation sessions for new employees

Document and optimize the IT onboarding workflow to ensure consistency and efficiency

Process offboarding for departing employees, ensuring proper data security protocols are followed

Maintain detailed inventory of IT assets assigned to employees

User Account Management

Collect and securely store SSH keys for appropriate staff members

Configure and maintain VPN access for remote workers

Administer user accounts in Active Directory and Microsoft 365 environment

Manage user access to Atlassian products, GitHub repositories, and Dropbox shared folders

Ensure proper access levels and permissions across all platforms

Microsoft 365 Administration

Manage Microsoft 365 tenant including user creation, licensing, and permissions

Configure and troubleshoot email accounts, distribution lists, and shared mailboxes

Provide support for Microsoft Teams, SharePoint, and other Microsoft 365 applications

Assist with Microsoft 365 security configurations and compliance requirements

Conference Room Management

Set up, maintain, and troubleshoot video conferencing equipment

Ensure conference rooms are properly updated and functioning for meetings

Provide user training on conference room technology

Perform regular maintenance checks on conference room systems

Documentation & Process Improvement

Create and maintain documentation for IT processes, procedures, and troubleshooting guides

Track all support requests through Atlassian Service Desk/Jira ticketing system

Manage and organize IT knowledge base in Atlassian Confluence

Create and update Jira tickets to track issues, tasks, and projects

Analyze recurring issues and recommend solutions to prevent future occurrences

Participate in IT projects and initiatives to improve infrastructure and user experience

Skills And Qualifications

Education & Experience

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

3+ years of experience in an IT support or helpdesk role

Demonstrated experience supporting both Mac and Windows environments

Technical Skills

Strong knowledge of Windows and macOS operating systems

Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint)

Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP)

Understanding of VPN setup and maintenance

Experience with SSH key management and secure access protocols

Knowledge of Active Directory and user account management

Experience with Cisco Meraki network equipment configuration and troubleshooting

Proficiency with Atlassian tools (Jira, Service Desk, Confluence)

Experience with GitHub repository management and user access

Familiarity with Dropbox administration and sharing permissions

Experience using Slack for team communication and support

Ability to monitor and interpret service dashboards for system health

Familiarity with IT security best practices

Preferred Skills

Familiarity with scripting and automation tools:

PowerShell for Windows automation

Python for scripting and automation

Terraform for infrastructure as code

Ansible for configuration management

Go programming language

Experience with monitoring tools and service dashboards

Knowledge of cloud services (AWS, Azure, GCP)

Understanding of CI/CD pipelines

Soft Skills

Excellent customer service attitude with strong interpersonal skills

Clear communication abilities with both technical and non-technical users

Problem-solving mindset with attention to detail

Ability to prioritize tasks effectively in a fast-paced environment

Self-motivated with the ability to work independently when needed

Certifications (Preferred)

CompTIA A+ Certification

Microsoft 365 Certified: Modern Desktop Administrator Associate

Apple Certified Support Professional (ACSP)

ITIL Foundation Certification

Cisco Meraki Network Associate Certification

Atlassian Certified in Jira Service Management

Office Location

We have two open positions—one based at our headquarters in Sunnyvale, CA, and the other at our international office in Bangalore, India.

This role is primarily in-office, with an expectation of five days per week onsite.

Limited hybrid flexibility may be considered based on team needs and performance.

Please note that fully remote work is not an option.

Why Join Cerebras

People who are serious about software make their own hardware. At Cerebras we have built a breakthrough architecture that is unlocking new opportunities for the AI industry. With dozens of model releases and rapid growth, we’ve reached an inflection point in our business. Members of our team tell us there are five main reasons they joined Cerebras:

Build a breakthrough AI platform beyond the constraints of the GPU.

Publish and open source their cutting-edge AI research.

Work on one of the fastest AI supercomputers in the world.

Enjoy job stability with startup vitality.

Our simple, non-corporate work culture that respects individual beliefs.

Read our blog: Five Reasons to Join Cerebras in 2025.

Apply today and become part of the forefront of groundbreaking advancements in AI!

Cerebras Systems is committed to creating an equal and diverse environment and is proud to be an equal opportunity employer. We celebrate different backgrounds, perspectives, and skills. We believe inclusive teams build better products and companies. We try every day to build a work environment that empowers people to do their best work through continuous learning, growth and support of those around them.

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