Customer Success Project Manager

Role Description Fulfillment Team Leader Reports to: Fulfillment Area Leader Position Type: Full time regular Status: Hourly Non-Exempt Job Purpose: To provide quality and efficient service to customers through the daily leading of fulfillment team members to include, directing, motivating, recognizing, coaching, counseling, training and problem solving.

Additionally, responsible for assisting the Operational Leadership Team with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.

Primary Roles and Responsibilities: Ensure all schedules, ship dates, must arrive by dates, and other deadlines are adhered to and all shipments are packaged safely and securely to arrive to our customers.

Provide daily direction and communication to team members in a timely, efficient and knowledgeable manner.

Provide continual evaluation of processes and procedures.

Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

on a regular basis Provide statistical and performance feedback to Fulfillment Leadership on a regular basis.

Ensure team members have appropriate training and other resources to perform their jobs.

Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.

Assist Area Leader with daily operation to include the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.

Work as a member/leader of special or on-going projects that are important to area/process improvement.

Share continual responsibility for deciding how to lead the team members ensuring that work flow is handled efficiently and effectively.

Implement standard work and processes that support company and departmental standards, procedures, and strategic directives.

Use appropriate judgment in upward communication regarding department or team member concerns.

Follow company policies including but not limited to cell phone use, smoking, attendance tardiness.

Maintain a clean and organized fulfillment department and warehouse to achieve maximum results.

Other duties and responsibilities as assigned by Area Leader.

Key Behavioral Expectations: Responsiveness / Urgency - Effective in time management; Responds to requests for service in a timely and thorough manner; Does what is necessary to ensure customer satisfaction; Prioritizes projects for customer needs; Personally responsible; Works hours necessary to complete assigned work; Is regularly present and punctual, arriving prepared for work; Is committed to doing the best job possible Communication - Writes and speaks effectively, using conventions proper to the situation (Oral, Written, Electronic Presentation, etc.); Demonstrates openness and honesty; Listens well during meetings and feedback sessions; Asks questions to ensure understanding; Uses consideration and tact when offering opinions; Regularly updates manager on progress of tasks and assignments Adaptability / Flexibility - Adapts well to changing priorities, deadlines and directions; Manages competing demands; Able to deal with frequent change, delays, or unexpected events; Remains open-minded and changes opinions on the basis of new information; Performs a wide variety of tasks and changes focus quickly as demands change; Manages transitions from task to task effectively Service Attitude - Positive "Yes, I will help you with that." attitude with all team members, customers, and vendors.

Customer (internal and external) focused; Responds promptly to requests; Solicits feedback to improve service; Meets commitments; Willing to go above and beyond to provide extraordinary service.

Teachable - Listens to instructions carefully and completes tasks accordingly; Lifelong learner attitude; Seeks out opportunities to learn new skills; Learns from mistakes and approaches them with humility and ownership Planning/Organizing - Arranges oneself and surroundings to achieve greater efficiency; Prioritizes and plans work activities; Revisit incomplete requests or concerns to ensure timely completion; Uses time efficiently; Sets goals and objectives Initiative - Seeks increased responsibilities; Plans work and carries out tasks in the absence of well-defined instructions; Prepares for problems and plans for additional resources in advance; Communicates ideas for improvement to manager for consideration Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Weighs alternatives against objectives Team Focus - Able to work and excel in a team environment; Voluntarily assist others in the department when individual workloads vary; foster an environment where teamwork is valued and rewarded.

Qualifications: High School Diploma or equivalent Two years related experience in fulfillment / warehousing Positive "can do" customer focus and attitude Self-starter, requiring minimal supervision to complete assigned tasks Highly organized detail oriented Strong interpersonal communication skills Competent computer skills using (Microsoft Excel, Outlook Word, browser based systems) Ability to regularly carry loads of 25 lbs.

Note: This job description does not list all of the duties of this position.

Managers may assign other tasks and duties to team members as needed.

Team members' performance will be evaluated, in part, based on their ability to perform the tasks, duties and behaviors listed in this job description.

Management reserves the right to revise this job description at any time.

The job description does not constitute a guarantee of employment nor is it a contract for employment.

Vivid Impact or the team member may choose to terminate your employment at any time, for any reason.

Full Time