Call Center Coordinator

The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding a Call Center Coordinator to the team.

This role will be responsible for providing excellent customer service to our clients by assisting with any inquiries or service requests coming through a variety of channels.

You should consider applying if you're looking to lend your passion for customer service to a new and dynamic team.

Responsibilities: * Answer incoming calls from clients and provide assistance in a friendly and professional manner.

* Manage and resolve customer complaints or issues by investigating problems and finding suitable solutions.

* Update customer information in the CRM during or after each interaction, ensuring accurate and up-to-date records.

* Collaborate with team members and other departments to resolve complex customer issues.

* Stay up-to-date with product knowledge and company policies to provide accurate and consistent information to clients.

* Escalate unresolved issues to appropriate departments or Management as needed.

* Provide feedback and suggestions for process improvements to enhance the overall client and Team Member experience.

Requirements: * Ability to work overnights, weekends, and holidays.

* Excellent verbal and written communication skills with a clear and friendly phone manner.

* Strong active listening skills and ability to empathize with customers.

* Proficient computer skills and experience using CRM systems or call center software.

* Ability to multitask and prioritize workload in a fast-paced environment.

* Strong problem-solving and conflict-resolution skills.

* Ability to work independently and as part of a team.

* Strong attention to detail and accuracy in data entry and documentation.

We Offer: * Competitive starting salary * Paid holidays * Health, dental, and vision insurance * Growth potential with a stable company * Paid vacation * Health club reimbursement * Wellness - $100 a year for getting your yearly physical * 401k with company match and profit-sharing * Tuition reimbursement * Term, AD&D, and Dependent Life insurances * Prepaid Legal The Waldinger Corporation is a full-service mechanical, electrical, sheet metal, and service contractor operating under a people-first approach.

The Waldinger Corporation has branches throughout the Midwest United States and has built a reputation of success since 1906.

The Waldinger Corporation is an EOE, including disability/vets.

The Waldinger Corporation participates in E-Verify.