Front Desk Agent/ Night Audit

Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include but are not limited to: distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.

Shifts Available: Full Time / Part Time, 7a-3p, 3p-11p, 11p-7a

PLEASE FILL OUT QUESTIONS IN ORDER TO BE CONSIDERED FOR POSITION

Front Desk Clerk duties and responsibilities:

Taking, cancelling, and changing room reservation requests

Investigating and resolving customer complaints or questions

Processing guest departures including calculating changes and receiving payments

Answering telephone calls and relaying messages

Maintaining an inventory of reservations, vacancies, and room assignments

Answering inquires about the hotel and its services through the telephone, email, or in person

Handling wake-up calls and a myriad of other guest requests

Strong written and verbal communication skills

Good time management skills and ability to multitask

Excellent organizational skills and attention to detail

Ability to creatively solve problems

Maintaining a well-groomed and professional appearance

Flexibility to work in a fast-paced environment

Bi-lingual a plus

Compensation: Depending on Experience

Typically Start at $13.50 - $14.50 with raise after 90 days -

Job Types: Part-time, Full-time

Salary: From $13.00 per hour

Benefits:

Flexible schedule

Schedule:

8-hour shift

Day shift

Holidays

Night shift

On call

Overtime

Weekend availability

Experience:

Customer service: 1 year (Preferred)

Language:

Spanish (Preferred)

Shift availability:

Night Shift (Preferred)

Overnight Shift (Preferred)

Day Shift (Preferred)

Work Location: In person