Tour Guide

Role: Tour Guide Specialist

Location: Mukilteo, WA

Type: Contract

Duration: Long Term

Primary duties:

Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products. Actively creates exceptional experiences for a diverse audience.

Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.

Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.

Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.

Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.

Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.

Required Qualifications:

1 or more years' related work experience in a role which required strong customer service and communication skills

Experience with a role that requires presenting, training, teaching, or acting in a client facing environment

Experience working in a team environment

Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays

Best Regards,

Rupesh Kumar

Lead –Team Talent Acquisition

ALTEN Calsoft Labs

2890 Zanker Road, Suite 200, San Jose, CA 95134

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