Support Executive

EUC/Desktop Engineer * Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.

* Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.

* Perform installations, upgrades, and decommission of IT equipment used by the workforce.

These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.

* Be familiar with and follow team policies, processes and procedures.

* Provide technical support and assist IT customers in the use of hardware and software.

* Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.

* Image and configure workstations in accordance with standard operating procedures.

* Provide technical support to board members and corporate officials for provided hardware devices and software as needed.

* Provide infrequent hands on support to other departments during implementations and problem resolution.

* Provide timely and accurate updates to incident, request and problem management system.

* Serve "on-call" shift as assigned.

* Minimum of two (2) years' of experience in IT Customer Service is required.

* Minimum of three (3) years' of experience in IT Customer Service is preferred.

* Strong knowledge of Windows and iOS operating systems, and Microsoft Office Suite products.

* Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices * Basic knowledge of TCP/IP and LAN switches Salary Range- $55,000-$60,000 a year #LI-SP3 #LI-VX1