Shift Lead

We are looking for a Shift Lead with either part-time or full-time availability, to work at either our Mauldin location, or split time between multiple locations. Must have leadership experience in a restaurant, either as a trainer or shift lead.

Responsibilities

• Weekly Scheduling

o Responsiblefor finding coverage for callouts

o Responsiblefor assigning positions to team members and clearly outlining responsibilitiesto maximize efficiency

o Responsiblefor scheduling and assigning catering drivers for deliveries on each closingshift for following day's opening manager.

o Responsiblefor actively managing cost of labor to maximize store coverage andprofitability

• Policy Adherence

o ShiftLeader is responsible for adherence by staff to establish guidelines andprocedures including, but not limited to:

§ Proper food-handling and cool-downprocedures

§ Appearance and dress code

§ Customer service

§ Food quality

§ Recipe adherence

§ Staff safety

§ Shift audit completion

§ Proper closing and opening procedures

• Food Cost Management

o ShiftLeader is responsible for managing food cost concerns including, but notlimited to:

§ Food waste

§ Portion control

§ Order accuracy

§ Upselling at POS

§ Credits and refunds

• Environment

o ShiftLeader is responsible for managing and facilitating a work and diningenvironment consistent with Tropical Grille, including, but not limited to

§ Cleanliness

§ Staff morale

§ Music

§ Staff language and behavior

§ Guest experience

§ Customer service

• Expectations

o ShiftLeader is expected to communicate often with Store Management Team.

o ShiftLeader is expected to be proactive in facilitating and encouraging staffcommunication

o ShiftLeader is expected to be proactive in addressing all concerns involvingscheduling, positional training, hiring, policy adherence, food costmanagement, and environment to Store Management Team.

Tropical Grille Mauldin LLC is an EEO employer - M/F/Vets/Disabled