Desktop Support Engineer - Temp

Bracebridge Capital, LLC is a leading hedge fund manager with approximately $12 billion of net assets under management. The firm pursues investment strategies primarily within the global fixed income markets with the objectives of capital preservation and absolute return without significant correlation to equity, interest rate and foreign exchange markets. Established in 1994, Bracebridge manages private investment funds that serve endowments, foundations, pension funds and other institutional and high-net-worth investors.

Approximately 160 employees operate from our office located in Boston’s historic Back Bay. The entrepreneurial and collaborative culture at Bracebridge rewards and supports motivated, dedicated, enthusiastic and intellectually curious individuals. We believe our firm’s greatest asset is the people who work here.

Bracebridge is seeking a short-term/immediate Desktop Support Engineer who will gain hands-on experience in enterprise IT operations, with a primary focus on firm-wide Windows 11 deployment (imaging), asset management, and endpoint administration.

Primary Responsibilities:

Device Imaging & Deployment

Assist in imaging desktops and laptops with the Windows 11 OS.

Ensure all devices meet firm-wide standards and security policies.

Verify successful OS installations before deployment.

Workstation Setup & Deployment

Set up desks, docking stations, and peripherals for end users.

Physically deploy imaged devices to users’ workspaces.

Ensure proper network connectivity and hardware functionality.

User Support & Software Configuration

Assist users with logging in for the first time and performing initial setup.

Help install and configure firm-approved applications as needed.

Troubleshoot basic user issues related to OS, software, and hardware.

Documentation & Asset Tracking

Update records for deployed devices in asset management systems.

Qualifications include:

Can assemble and carry a PC

Basic troubleshooting skills

Basic printer skills, paper jams, etc.

Ability to install software

Windows 11 Experience

Good verbal and written communication

Energetic and pleasant