IT Operations Manager

Job Description

PURPOSE: Oversees and directs the day-to-day activities of Seal & Design Inc.’s IT Operations and Infrastructure teams, ensuring that systems, services, and infrastructure work reliably and securely. The Manager leads teams that develop and implement networks and servers, respond to user service desk requests, and monitor system stability and performance. This role is also responsible for maintaining the confidentiality, integrity, and availability of Seal & Design's corporate data and information systems.

*This is an on-site role in our Headquarters in Clarence, NY*

ESSENTIAL FUNCTIONS:

LMA - leads, manages and holds accountable all direct reports

Actively participates in the vetting, selection and onboarding process

Trains & mentors IT Operations, Infrastructure and Cybersecurity staff

Conducts regular coaching (formal and JIT)

Conducts performance reviews and facilitates disciplinary actions as necessary

Oversees the day-to-day IT operations, ensuring the protection, performance, and availability of the enterprise networks, systems, and data

Prepares documentation, guidelines, and solution articles that serve to standardize processes, educate, and empower our team members to align with organizational goals

Evaluates and manages relationships with vendors and third-party service providers

Allocates and manages the budget, resources, and personnel for IT Operations.

Stays current with emerging cybersecurity trends, technologies, and best practices, and implements innovative solutions to enhance the organization's value

Enforces safety policies and practices to ensure culture of health and safety; identifies safety hazards and works with management team on corrective actions

Pay Range: $100-130K

Requirements

Masters or Bachelor's Degree in Management Information Systems or Computer Science Engineering from an accredited institution or equivalent degree plus at least 7 years of experience in the IT field

Previous experience working in a Service Desk or tech support environment (NOC, SOC, etc.); problem-solving skills when it comes to directly addressing issues with software, hardware, networking, virtualization and/or server infrastructure

Practical knowledge of ITIL/ITSM

Financial management and budgeting skills

Knowledge and/or certification in Cybersecurity best practices

General knowledge of database concepts, MS SQL, and/or ERP solutions

General knowledge of computer programming

Strong written and oral communication skills; attention to detail

Valid driver license; travel is required between all divisions, including ability to work in Canada

U.S. citizenship or green card holder

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Referral program

Vision insurance

Full-time