Hotel Front Desk Receptionist

Job Description

$12.50 hourlyResponsibilities:

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Handle customer complaints as necessary

Work with the housekeeping staff to ensure rooms are ready for new guests

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environmentQualifications:

Has experience answering telephone calls and troubleshooting stressful situations

Has previous experience or working knowledge of Microsoft Office and reservation management systems

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

High school diploma, GED, or equivalent

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Must be able to stand on your feet for 8 hours during a typical shift

Please only apply if you meet each of these criteriaAbout Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Full-time