Task Manager

cFocus Software is seeking a Task Manager to join our program supporting US Department of Transportation in Washington, DC.

Qualifications:

Masters or Bachelors degree in Business Admministration, Project Management, Computer Science, or a related field

Project Management Professional (PMP) certification

10+ years of Task Management experienceDuties:

Manage Tier 1, Tier 2, and Tier 3 Helpdesk support.

Coordinate with DOT Federal/Contractor teams to resolve customer Helpdesk requests

Oversee specific tasks or activities within a project or program.

Coordinate with team members to ensure tasks are completed according to schedule and quality standards.

Track progress, identify risks, and communicate with stakeholders to ensure successful task completion.

Preparation and update of Project Management Plans

Weekly/Bi-weekly Status Reporting

Ad Hoc Status Reporting

Monthly Project Cost Reporting

Sprint Schedule Reporting

Earned Value Management Reporting, where appropriate

Technical Interchange Meetings

Participation in the development of a Risk Mitigation Plan

Creation and management of the Project Requirements Traceability Matrix (RTM)

Creation and management of the Project Risk Register

Providing information as needed for information security solutions and certification.

Assistance to annual security assessment inquiries in coordination with the Government.

Analysis on issues to determine resolutions and communication to customers and users

Update on user manuals, videos, and other training and support materials as needed

Interface with business owners for assistance with system and reporting as needed

Interface with DOT ITSS and other DOT service providers to identify and troubleshoot

issues

Monthly reporting on O&M activities