Implementation Engineer

LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements.

If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!

LightEdge’s Service Delivery Engineer will provide courteous and professional deployment of LightEdge services while working directly with customers on complex projects.

Work typically includes the configuration and troubleshooting of complex network, security, and hosted services and the development of supporting documentation.

Responsibilities

Provide remote service delivery support and administration

May provide on-site datacenter equipment installation

Work directly with LightEdge Solutions clients to determine project requirements

Identify, correct, and advise on incidents related to client services

Accept escalated service requests and incidents from team peers

Effectively communicate project status to Project Managers and client

Creation of environment design based on sales solution proposal

Deployment of network, systems, software, and security to fulfill customer contracts

Complete all design documentation, including equipment configuration, quickly and completely following a project completion

Ensure project documents are complete, current, and stored appropriately

Development of Statement of Works to capture project scope on complex customer engagements

Update existing deployment guides in coordination with subject matter experts

Provide quality assurance review for service delivery team peers before service release

Contribute toward collaborative sessions during interdepartmental discussions

Continuous service delivery innovation and improvement

Minimum 40 hours/week required

Other duties as assigned

Requirements

Associate degree in Information Technology, a related discipline, relevant certifications, or an equivalent combination of education and work experience

5+ years and a strong understanding in one or more of the following areas of expertise:

Networking – routers, switches, etc.

Security – hardware & software firewalls, load balancers, etc.

Virtualization – VMware (preferred), HyperV, Kubernetes, etc.

Storage / Backups – image / agent based, iSCSI provisioning, etc.

Experience working in a datacenter or managed service provider

Strong troubleshooting and problem-solving skills

Experience working and opening trouble tickets with vendors and / or telecom carriers

Excellent communication and interpersonal skills for work in a collaborative team environment

Capable of managing multiple projects simultaneously

Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly

Able to maintain professional demeanor under stress

Demonstrated willingness to learn and adapt to changes in technology

Full Time