Business Systems Analyst III

Job Description

Job Title: Business Applications System Administrator

Location: Washington, DC

Clearance Required: Public Trust

Duration: 6-month contract (open to extension or conversion)

Job Summary:

We are seeking a highly skilled and detail-oriented System Administrator to support and optimize critical business applications, including iManage, eRooms, Confluence, and Jira. This individual will play a crucial role in ensuring these applications operate efficiently, securely, and reliably, enabling smooth business operations and cross-team collaboration. This role requires onsite work in the Washington, DC area.

Key Responsibilities:

Administer and maintain the performance of core business applications such as iManage, eRooms, Confluence, and Jira.

Perform system configurations, updates, and patches to ensure applications meet functional and security requirements.

Troubleshoot and resolve issues related to application performance, user access, and system integrations.

Monitor system health, logs, and performance metrics, proactively addressing potential bottlenecks or risks.

Manage user accounts, roles, and permissions to ensure appropriate access controls are in place.

Implement enhancements to improve system performance, efficiency, and reliability.

Configure and maintain custom workflows, automations, and add-ons within Confluence and Jira to optimize team operations.

Maintain routine backups and disaster recovery procedures to mitigate risks and ensure data protection.

Develop and manage system documentation, including configurations, workflows, and troubleshooting processes.

Apply patches, updates, and software fixes regularly to maintain security and compliance.

Collaborate in change management processes to ensure seamless system upgrades and transitions.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).

3-5 years of experience managing business applications, particularly iManage, eRooms, Confluence, and Jira, in an enterprise environment.

Proficiency in application administration and support, including custom workflows and system optimizations.

Knowledge of SQL and basic scripting languages (e.g., Python, PowerShell) for automation and troubleshooting tasks.

Experience in monitoring and tuning the performance of business-critical systems.

Basic understanding of networking principles, security practices, and system integrations.

Strong problem-solving skills with the ability to address and resolve complex technical issues.

Excellent communication and documentation skills to facilitate cross-functional collaboration and provide end-user support.

Ability to manage multiple tasks and priorities in a dynamic environment.

Preferred Skills:

Expertise in application-specific scripting or configuration (e.g., Jira workflows, iManage customization).

Familiarity with ITIL frameworks or similar IT service methodologies.

Experience working with cloud-based or hybrid environments for enterprise applications.