Data Recovery Engineer - Macintosh and iOS Platforms

Job Description

Seeking a candidate with 2–4 years of IT / Desktop Support and troubleshooting experience on the Macintosh platform (iOS) who is excited to learn the art of data recovery. Apple Genius and/or Apple Expert a plus.

Education

Associate/Bachelor Degree or equivalent work experience

Required Skills and Experience

ACMT preferred, but not required

2–4 years experience in an IT / Help Desk / Desktop Support / Apple Genius / Apple Expert environment

Familiarity with all native Apple applications

Maintains knowledge of current technology

Experience and understanding of computer hardware components for troubleshooting and upgrading purposes

Demonstrated experience in information technology operations

Familiarity with all Apple products including iPhone, iPad, and Time Capsule

Using Terminal to complete tasks

Must have passion for staying ahead of current and future technologies

Excellent interpersonal, organizational, and communication skills

Great customer service skills are required as you will need to work with customers over the phone on some projects

Strong attention to detail

Able to work independently as well as part of a team

Able to analyze and evaluate customer needs

Able to prioritize and meet deadlines in a fast-paced environment

If you have some of the qualifications but not all, please tell us why you think you should be considered.

Benefits

Competitive Salary

Monthly Bonuses

401K Retirement Plan

Medical Insurance

Dental and Vision Plan

Ongoing Training

Paid Holidays

Maternity/Paternity Leave

Events and Celebrations

Subsidized Stocked Refrigerator

Friendly Workspace

Green Business

From Employees on Glassdoor

Fun work environment, rewarding knowing that we get irreplaceable data back for customers.

Amazing work environment. Excellent incentives that encourage us all.

Friendly, inviting, and supportive work environment.

Great training, room for growth.

Engaging and manageable workload.

Each day brings new challenges with new and older technology.

Snacks and beverages are stocked regularly.

You feel valued as an employee. Comfortable work environment and strong incentives.

Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace.

It’s been great to work as an individual to make a difference to customers and work next to others with that same goal.

Small business with a work environment that feels like a family, while also being known as the leader in data recovery.

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Full-time