Receptionist

Job Description

The Grand Rehabilitation and Nursing at Waterview Heights is seeking a Receptionist!

Position Type: part-time

Schedule: Mon. 8:30am-2:30pm-Wed. 4p-8p, Every other weekend 8:30am-1:30pm

Pay Rate: Starting at $15.50-$17.25/HR (based on experience)

About Us: The Grand Healthcare is committed to providing compassionate, high-quality care across our long-term care and rehabilitation facilities. We focus on personalized treatment, comfort, and support to enhance the lives of our residents. Our skilled team ensures exceptional care in a safe, welcoming environment, helping individuals achieve their highest level of independence and well-being.

Position Overview: We are currently seeking a Receptionist to welcome visitors, residents, and family members with a friendly and helpful attitude. The Receptionist provides information about the facility’s services, visiting hours, and relevant policies.

Receptionist Responsibilities Include:

Greeting and Assisting Visitors: Welcoming visitors, residents, and family members with a friendly and helpful attitude. Providing information about the nursing home’s services, visiting hours, and relevant policies.

Answering Phones and Managing Inquiries: Handling incoming phone calls, taking messages, and directing calls to the appropriate staff members or departments. Addressing inquiries about the facility, resident status, and general information.

Check-in and Check-out Procedures: Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols.

Mail and Package Handling: Receiving, sorting, and distributing incoming mail and packages. Arranging outgoing mail and packages for pickup or delivery.

Emergency Response: Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff in case of an emergency or security concern.

Coordinating with Staff and Residents: Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information.

Maintaining Reception Area: Keeping the reception area clean, organized, and presentable. Ensuring that reading materials and other amenities for visitors are readily available.

Crisis Management: Being prepared to handle difficult or upset visitors in a professional and empathetic manner.

Adherence to Policies and Regulations: Ensuring compliance with nursing home policies, safety guidelines, and relevant regulations.

Training and Orientation: Assisting new employees or volunteers with orientation to the nursing home and explaining receptionist procedures and protocols.

Receptionist's Skills & Qualifications:

Experience with hospitality, seniors, health care and service delivery preferred.

Customer Service/Hospitality background preferred.

Strong communication skills required.

Ability to work well with others in a fast-paced dynamic environment.

What you can expect from us:

Professional Growth & Stability

Weekly Pay

Paid Time Off (PTO)

Health insurance (Health, Vision, Dental)

401(k)

Employee “perks” including discount programs.

Innovative Training Programs & much more!

Smooth application process! Online Applications available for your convenience! Submit your application for this Receptionist position today and your personal recruiter will reach out to you.

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Part-time