Process QC Manager

Job DescriptionSalary:

Fab Signs is an Eldridge powered company:

This is not a "JOB" posting. It's the start of Something that will make you realize there is more to life than the 9-5 corporate American Hustle. Your wisdom and experience are as valuable as your education. We are searching for someone ready to invest their expertise and knowledge into a career that will put them where they deserve.

The opportunity to work alongside motivators, mentors, and educators. If you have ever gone to work and asked what I am doing hereyou were right. It's time to leave that or never to go back. We BELiEVE in People before Profit. That means our customers and our teammates. The journey to excellence begins with personal development and working with a team committed to meeting and lifting your goals. In return, we ask that you invest this sort of effort back into us and our customers.

Our work environment includes:

Everything but Corporate America.

Being a part of Something.

Growth opportunities

Personal Growth beyond Imagination.

Training & Continuing Education

Company perks

Safe work environment

Lively & Relaxed atmosphere

Regular social events. We are a big family, and we like to have fun!

A chance to make a difference!

Appreciation, Love, and Acknowledgment

ELDRiDGE CORE VALUES

Family 1st - "Yours and Ours"

Integrity - "Do the right thing"

Self-Driven - "Don't have to be asked"

Competency - "Proactive learning, training & continuing education"

Alignment - "We may not always agree, but together we get aligned.

Roles and Responsibilities:

The Director of Process Improvement will wear many hats but their first will be to be HIGHLY organized, and able to LEAD with respectful accountability. You will create and manage processes, SOPs, and process improvement initiatives. You will be the General Manager's right hand and key supporter. You will also be the first point of contact for customers, responsible for providing exceptional service, handling inquiries, processing orders, and supporting sales representatives. This role is critical in creating a positive customer experience while upholding The Eldridge Way of LIFE and managing, organizing, mentoring, and uplifting the team.

*YOU MUST HAVE AT LEAST 2 YEARS OF LEADERSHIP EXPERIENCE

Primary Responsibilities

Leading

Maintain Eldridge's Core Values

Mentor and Lead the team to stay organized

Respectful accountability

Cross train to be efficient in each role

Meet tight deadlines

Quality control on all work to ensure exceptional production

Customer Service

Greet and assist customers, ensuring a welcoming and professional environment.

Handle incoming calls, direct inquiries, and provide information on products and services.

Address customer concerns promptly and direct them to the appropriate team members.

Handle complaints and inquiries from customers, escalating issues when necessary.

Sales & Order Processing

Engage customers to understand their needs and provide appropriate solutions.

Negotiate and close sales transactions.

Process customer pick-ups efficiently, verifying order details and ensuring accuracy.

Coordinate with production and sales teams to ensure timely fulfillment of customer orders.

Assist in identifying upselling and cross-selling opportunities to maximize sales potential.

Process sales and ensure client satisfaction.

Track orders and assist clients with any concerns or questions they may have.

Communication & Relationship Management

Serve as a reliable point of contact for customer inquiries, ensuring timely and accurate responses.

Maintain strong relationships with new and existing customers to encourage repeat business.

Develop rapport with customers, establishing and maintaining long-term relationships.

Follow up with customers to ensure satisfaction with their purchases.

Work closely with the sales team and embroidery department to assist with quotes and order processing.

Work with vendors to build relationships, cut costs, and maintain inventory.

Financial & Administrative Support

Identify all waste and loss and align processes for better efficiency

Additional Responsibilities

Work with the GM to implement SOP for all processes

Implement QC measures on all orders

Implement accountability measures to identify waste and QC issues

Key Qualifications

Strong communication, customer service, and organizational skills.

Ability to engage team members, customers, drive sales, and provide top-tier service.

Detail-oriented with the ability to multitask in a fast-paced environment.

Prior Leadership experience

Prior creation and implementation of process improvement / SOP knowledge

Proficiency in handling financial transactions and maintaining accurate records.

This role plays a vital part in enhancing customer satisfaction and driving business growth while embodying the values that define Eldridges commitment to excellence.

Benefits:

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Experience:

Managing Processes: 2 years (Required)

People Management: 2 years (Required)

SOPs: 2 years (Required)