Computer Assistant

Job Summary

Provide timely support services to employees with basic/first-level technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote employees. Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues. Install and support licensed and internal software/hardware. Track computer hardware and software assets. Assist with Active Directory accounts, including new hires, terminations, as well as password changes. Maintain printers and coordinate service repairs. Repair PCs, laptops, printers, monitors, etc. Escalate issues as necessary to appropriate support group. Perks of working at Red Butte Garden, a department of the University of Utah: UTA pass while actively employed at the U of U. Discounts for campus events and the campus store, as well as campus library privileges. Staff receive a half-price discount on Garden classes, an employee discount in our gift shop, advance registration opportunities for kids camps and concerts, and two free concert tickets for our Outdoor Concert series. Red Butte Garden is accessible via several bus routes that stop in Research Park and at the University Medical Center, as well as the Trax Red line, followed by a short walk or on-demand university campus shuttle. The campus shuttle offers a direct line to Red Butte Garden via the Sunnyside Route.

Responsibilities

Effectively, professionally, and respectfully represents the entire IT staff and their services to staff, patrons, and associates of Red Butte Garden. Set up and support concert/event systems, including computers, printers, barcode scanners, and wireless Wi-Fi access points. Administer and support IT systems, applications, and services. This may include answering questions, troubleshooting problems, teaching or instructing users about software or hardware functionality, and communicating policy. Administer and deploy devices, software updates, patches, scripts, and licenses. Monitor computers and IT systems to ensure the security and integrity of systems and data. Document IT systems configurations and procedures, as well as issue resolutions. Maintain an inventory of hardware and track device checkouts. Support IT systems during events, particularly in the late afternoon and evening, when outdoor summer weather can be challenging. Execute IT-related projects as assigned by the IT Manager. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.

Minimum Qualifications

Associate’s degree in a computer related field or equivalency (one year of education can be substituted for two years of related work experience). Two years of related experience preferred. Demonstrated computer skills, human relations and effective communication skills are required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.