Phone Operator

Opportunity: Phone Operator Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.

Potential Career Path Front Desk Supervisor -Front Office Manager - Assistant General Manager Essential Job Functions * Promptly and professionally answer telephone calls and ascertain.

the correct extension and direction of call.

* Transcribe complete messages and repeat information to verify accuracy.

Input and retrieve messages from the computer as requested.

* Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.

* Page guests and patrons using the public address system.

* Act as dispatcher for security, guest services and property operations associates.

Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.

* Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately.

Initiate emergency response as necessary and legibly document pertinent details.

* Respond to and resolve all complications and complaints.

* Follow sustainability guidelines and practices related to HHM's EarthView program.

* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

* Perform other duties as requested by management.

Position Requirements * High School diploma or equivalent.

* Previous receptionist or customer service experience preferred.

Work Environment and Context * Work schedule varies and may include working on holidays and weekends.

* Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels