General Manager (Charley's Cheesesteak)

Job Description

Key Responsibilities:

Team Leadership:

Hire, train, coach, and develop team members.

Create and maintain a positive, motivating work environment.

Ensure proper scheduling and staffing levels.

Customer Service:

Foster a culture of outstanding guest service.

Respond to customer feedback and resolve concerns promptly.

Maintain high standards of quality, service, and cleanliness.

Operations Management:

Oversee all daily restaurant operations.

Ensure compliance with health and safety regulations.

Maintain store cleanliness, equipment, and organization.

Financial Accountability:

Manage labor costs, food costs, and controllables to meet targets.

Review and analyze financial reports and adjust as necessary.

Conduct inventory counts and manage ordering processes.

Compliance & Standards:

Enforce company policies, procedures, and standards.

Maintain food safety and sanitation standards.

Ensure accurate cash handling and banking procedures.

Qualifications:

Minimum 2–3 years of restaurant management experience (quick service preferred).

Strong leadership and communication skills.

Proficient in basic computer and POS systems.

Ability to work a flexible schedule, including nights, weekends, and holidays.

Must be able to stand for extended periods and lift up to 50 lbs.

Full-time