Lead Front Desk

The Medical Front Desk Lead provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor's office. This position will be involved in a wide spectrum of tasks including primarily supervising front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.

Required Skills and Experience:

Ability to establish and maintain effective working relationships with patients, other employees, and the public

1-3 years' of lead admin support in a medical environment

Knowledgeable about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes

Frequent travel between office locations may be required

Must have excellent customer service skills

Able to work in a fast-paced and demanding work environment

Must have a team mentality, flexibility and willingness to learn

The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.

The ability to uphold HIPAA compliance is mandatory.

Must exercise good judgment and discretion

Technologically savvy and familiar with Microsoft Office products including:

Google Documents

Word

Excel

High School Diploma/ GED equivalent

Essential Functions/Responsibilities (other duties may be assigned):

Ability to train new staff members as well as the ability to effectively and thoroughly train staff on new procedures

Assist with the interview process of new Front Desk Employees

Assist with staffing needs; making sure there is coverage when needed.

Oversee office supply inventory. delegate ordering needs and/or order supplies as needed

Assist in yearly Front Desk evaluations/reviews

Oversee the cleanliness and functionality of front desk

Welcome patients upon arrival; Answers questions and concerns.

Schedules appointments

Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information

Facilitates patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff

Maintain and update patient records using data entry, faxing, and scanning.

Collect deductibles, coinsurance, balances, copays and sell OTC items

Checks all required AR/AP changes since last visit and updates records accordingly

Must be able to maintain multiple doctor's schedules.

Maintain list of orthotics received, contact patients and make follow up appointments

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Check next day charts for insurance eligibility and necessary referrals

Prepare end of day reports, deposit slips, and upload to shared files daily

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus

Pay Rate:

$17-$21.50/hourly

Benefits Offered:

Health Insurance (Single & Family plans available)

Life Insurance

Disability Insurance

401(k) plan with Company Match

Employee Discount Program

Paid Time Off

Paid Holidays

#USFAS

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)