Computer Repair Technician

Job Description

Description:

Riverside Technologies, Inc. is currently seeking a Computer Repair Technician. If you like working in a fast-paced environment and have great customer service skills, we welcome your application!

Job Summary:

As a Computer Repair Technician, you will be providing onsite hardware and networking support. In this role, you’ll perform installs, moves, adds, and changes. You’ll also provide technical assistance and support for computer systems and hardware. Plus, you’ll be responsible for follow-up services and problem escalation.

What You’ll Be Doing:

Providing onsite support, including hardware and networking support for desktops, laptops, and servers

Maintaining a high degree of professionalism in actions, demeanor, and dress

Performing installs, moves, adds, and changes as required as well as testing and inspecting units for quality

Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion

Providing technical assistance and support for incoming issues related to computer systems and hardware

Responding to email messages for customers seeking assistance

Maintaining daily performance of computer systems and running diagnostic programs to identify problems with computer systems

Installing, modifying, and repairing computer hardware and software

Prioritizing and reviewing work orders to schedule daily work

Developing a working knowledge of all operating standards, practices, and procedures

Performing inventory management

Performing other related duties as assigned

Requirements:

What You’ll Need:

High school diploma or GED

A+, Cisco, and HP certifications highly desired

Ability to travel when required

1 year in field service support role supporting a variety of hardware and networking equipment preferred

Sense of urgency

Must be available for varying shifts depending on customers’ needs

Regular reliable attendance

Exceptional organizational skills and a professional presence

Ability to work efficiently within a team

Must have ability to move equipment weighing up to 25 lbs.

Must have exceptional driving record and have a valid driver’s license (part of the responsibilities will be to drive a company vehicle for deliveries)

Must be able to pass drug screening and background check

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.

CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.

TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.

Full-time