Airline Customer Service Agent - Seattle, WA

Job Description

Hourly Pay $21.00 per hourJoin Pacific Aviation at SEA – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You’ll Love This Job:

Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.

Fast-Paced & Exciting Environment – No two days are the same at the airport!

Career Growth Opportunities – We are committed to growing our team members and promoting from within.

Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passenger’s Journey:

Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.

Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.

Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.

Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.

Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (Part-Time):

4–5-hour shifts available for the following time slot:

12:00 PM – 4:30 PM

Must be available to work at least 4 days per week, including weekends and holidays.

RequirementsWhat We’re Looking For:

Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.

Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.

Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.

Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.

Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

Bilingual Preferred:

English + French

English + Japanese

English + Danish

Benefits

Hourly Pay Rate: $21.00

Medical, Dental, & Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Company-Provided Uniform

Parking Discounts

Paid Training

Referral Bonus Program

Cell Phone Plan Reimbursement

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Part-time